Shipping & Returns
All shipping within Canada and the U.S. is a flat rate of $10.00.
We are happy to ship internationally for a flat rate of $15.00. This is for the most basic air-mail parcel rate, which takes anywhere from 2-6 weeks to arrive, depending on location. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office.
Most pieces are made especially for you. Please allow 3-5 business days prior to shipping for the piece to be handcrafted in our Vancouver BC studio. Once ready, all orders will be sent the next business day via Canada Post, regular mail - unless otherwise specified by the buyer. Please advise if you would prefer alternate shipping means or if express post or additional insurance are required. We are happy to accommodate any special shipping needs.
Hailey Gerrits Designs is not responsible for lost shipments. We also cannot be held accountable for unforeseen conditions that delay delivery time - such as weather.
We want you to be happy with your order.
We are happy to accept returns within 7 days of the order's delivery. Returned merchandise must include the original packaging, sales tags, and be in the same condition as when it arrived. Any used merchandise will not be accepted, unless it is defective. Any purchases of sale or promotional items are final. Please contact firstname.lastname@example.org with any return inquiries and for a return shipping address.
Refunds will be given in the same form as the original payment. Once the item has been returned to the sender, please allow 5-7 business days for processing. Shipping charges will not be refunded.
Please note: Returns and/or refunds will only be granted if the request is made within 7 days of the order's arrival. Hailey Gerrits Designs is not responsible for any lost return packages. Refunds will only be granted once the merchandise has been received and evaluated as being in its original, unused condition.
We are happy to repair any product purchased from Hailey Gerrits Designs. If the product was purchased within 6 months, any and all repairs are free. If the product was purchased more than 6 months ago, we are still happy to repair it for you but there will be a fee, dependent on the nature of the repair. The cost of shipping will not be included.